How to get help in TailorSync, in your own language
You can get help in TailorSync without leaving the app: open Help from the sidebar to search step-by-step guides, ask the help assistant a question in your own language, or open a support ticket when you need the TailorSync team. Which one to use depends on what you need. A quick how-to is a search. A question in your own words is the assistant. Something broken is a ticket.
Watch it · 1:19Getting help, in your languageSeason 3, Episode 9Search the guides
When you get stuck, open Help from the sidebar. Every part of the app has its own guides, with steps and pictures of the screen as you will see it. Search in your own words: type close the till and open the guide it finds.
Ask the help assistant
If you would rather ask than search, click the round help button and type your question in your own words, in your own language. The assistant answers from the Help Center guides, in the language you asked in, and links the guide it used so you can read the full steps.
The assistant answers from the guides, so a link in its reply is the quickest way to check the steps yourself. For a closer look, watch Help in your language in the TailorSync AI series.
Open a support ticket
Still stuck? Talk to the TailorSync team from inside the app, so the whole conversation stays on one ticket.
- 1
Open Support from the sidebar and click New ticket.
Screenshot coming soon - 2
Write a short Subject, pick a Category (Billing, Bug, How-to, Feature request or Other) and a Priority, then say what is wrong.
- 3
Add a screenshot with Attach image if it helps. You can attach up to 5 images, PNG, JPG or WEBP, up to 5 MB each.
- 4
Click Create ticket. Every ticket gets a reference like TS-1042, and the team replies on the ticket.
When the team replies, you get a notification in the bell and an email. Open the ticket from the Support page to read it and answer. Replying to a resolved or closed ticket reopens it, so you never need to start a second one for the same problem.
A screenshot of the exact screen or error often saves a round of questions. Watch the full walk-through in Getting help, in your language.
Common questions
Where is the help in TailorSync?
Open Help from the sidebar for step-by-step guides on every part of the app. From any page you can also press Command K (Ctrl K on Windows) and type what you need.
Can I ask for help in my own language?
Yes. Click the round help button and type your question in your own language. The assistant answers in the language you asked in and links the guide it used.
How do I contact TailorSync support?
Open Support from the sidebar and click New ticket. Describe the problem, add a screenshot if it helps, and the team replies on the ticket. You also get a notification and an email.
Can I attach a screenshot to a support ticket?
Yes. Click Attach image on the ticket or on a reply. You can add up to 5 images per message, in PNG, JPG or WEBP format, up to 5 MB each.
Watch it
- Season 3, Episode 9: Getting help, in your language (1:19 video)
Keep reading