1. Who we are

TailorSync is a platform for tailoring and retail shops, run by Blue Diamond Technology, a sole establishment licensed in Abu Dhabi, United Arab Emirates (Abu Dhabi Economic Licence CN-6665810) ("TailorSync", "we", "us"). This policy explains what information we handle, why we handle it, and the choices you have.

2. Who this policy covers

This policy covers:

Shop owners and staff who use TailorSync.
People whose details a shop keeps in TailorSync, such as the shop's own customers. The shop decides what it records about them. We store and process that information on the shop's behalf and follow its instructions.
People who message a shop on Instagram, Facebook Messenger or WhatsApp after that shop has connected the account to TailorSync.
Visitors to tailorsync.pro.

3. Information we collect

From shops that use TailorSync:

Account information: name, email address and password (we store only a scrambled form of the password).
Business information: company name, address and contact details.
Billing information. Card payments are handled by Stripe, and we never see the full card number.
Messages to our support team.

Information shops enter into TailorSync: their customers' names and phone numbers, orders, measurements, payments, stock and other business records.

Messages through connected accounts. When a shop connects its Instagram account, Facebook Page or WhatsApp number, we receive the messages people send to that shop and the replies the shop sends, including:

the message text, and any photos or voice notes;
the sender's name, username or profile ID, and their phone number on WhatsApp;
when each message was sent.

We also keep the access details Meta gives us to connect the shop's account. From visitors to our website we collect device and usage information through cookies (see Cookies below).

4. How we use information

We use information to:

Run TailorSync for shops: orders, the till, stock, accounts and reports.
Show a shop's messages to its staff. When the shop turns it on, the shop's AI assistant also replies on the shop's behalf, answers questions about prices and orders, and prepares draft orders for staff to confirm.
Handle billing, support and service emails.
Keep TailorSync secure and prevent fraud.
Understand how TailorSync is used so we can improve it.

We don't sell personal information, and we don't use the information shops keep in TailorSync to advertise to anyone.

5. AI features

Some features use AI: the help assistant inside TailorSync, and the assistant that can reply to a shop's messages. We use Google's Gemini models through Google Cloud Vertex AI to write these replies. The message, and a photo when one is relevant, is sent to the model only to produce the reply.

We don't use messages or shop data to train or improve AI models, and Google doesn't use them to train its models either. People who message a shop are told they are talking to the shop's automated assistant, and they can ask for a person at any time.

A shop's staff can also connect their own AI app, such as Claude, ChatGPT or Gemini, to TailorSync. That app receives the shop information the staff member asks for, under the app's own privacy policy.

6. Information from Meta (Instagram, Facebook and WhatsApp)

We use information we receive from Meta only to run the inbox for the shop that connected the account: to show its messages to its staff, to reply on its behalf, and to link conversations to its orders. We don't sell this information, share it with other shops, use it for advertising, or use it to train AI models. Each shop's messages are kept separate from every other shop's. When a shop disconnects an account, we delete the access details Meta gave us for it.

7. Who we share information with

We use these service providers, each only for its own part of running TailorSync:

Stripe, for subscription payments.
Resend, for sending email.
Google Cloud, for AI replies and the help assistant.
Cloudflare, for delivering the website, security checks and file storage.
Meta, for sending and receiving messages for shops that connect Instagram, Facebook or WhatsApp.
Discord, for alerting our support team when a shop opens a support ticket.
Google Analytics and the Meta Pixel, for measuring visits to our website (not the app).

We may also share information when the law requires it.

8. Data security

We protect information with encrypted connections, access controls and strict separation between shops, and we store the access details for connected accounts encrypted. No system is perfectly secure, but we work to keep your information safe and to fix problems quickly.

9. How long we keep information

Shop records: for as long as the shop's account is active, and longer where the law requires it, for example UAE tax record rules.
Messages through connected accounts, with their photos and voice notes: up to 365 days, unless the shop deletes them sooner or the person who sent them asks us to delete them.
Activity and sign-in logs: 365 days.

10. Your rights

You can ask us to:

give you a copy of your personal information;
correct information that is wrong;
delete your personal information;
stop or limit how we use it;
send it to you in a format you can take elsewhere.

You can also withdraw consent you gave us at any time. If a shop keeps your information in TailorSync, contact the shop first. We'll help the shop respond.

11. Deleting your data

To delete messages you sent to a shop, or data from an account you connected, follow the steps on our data deletion page.

12. Cookies

The TailorSync app uses cookies and browser storage to keep you signed in and remember your settings. Our website also uses Google Analytics and the Meta Pixel to understand visits and measure our advertising. You can set your browser to refuse cookies or to tell you when one is being set.

13. Children

TailorSync is a tool for businesses and is not meant for children.

14. Changes to this policy

We may update this policy from time to time. When we do, we post the new version on this page and change the "Last updated" date.

15. Contact us

If you have any questions about this policy or your information, contact Blue Diamond Technology at:

[email protected]

Privacy Policy