Deleting your data

TailorSync is run by Blue Diamond Technology, Abu Dhabi, United Arab Emirates. This page explains how to ask us to delete your information. For what we collect and why, see our privacy policy.

If you messaged a shop on Instagram, Facebook or WhatsApp

Some shops use TailorSync to read and answer their messages. To delete the messages you sent to one of these shops:

• Ask the shop to delete your conversation, or
• Email [email protected] with the subject "Delete my data". Include the shop's name, and your Instagram username, Facebook name or WhatsApp number.

We delete your messages, photos and voice notes from that shop's inbox within 30 days and email you when it's done. An order the shop has already made for you is part of the shop's own records, which it may have to keep, for example for tax.

If you connected your Facebook, Instagram or WhatsApp account to TailorSync

Disconnect the account in TailorSync, or remove TailorSync from your Facebook or Instagram settings. Either way, we delete the access details Meta gave us and stop receiving messages for that account.

To delete the messages we already received for it as well, email us as described above.

If you use TailorSync for your shop

To close your shop's account and delete its data, email [email protected] from the account owner's email address.

Checking it's you

Before we delete anything, we may ask you to confirm the request comes from you, for example by replying from the same account or number.