TailorSync is tailoring-shop ERP and POS software built in the UAE by the family behind a tailoring company with thirty years at the counter and in the workshop. We made it because the software sold to shops like ours was written by people who had never taken a measurement or promised an Eid delivery.
Free for 30 days. No card needed. Built for the UAE and GCC.
Thirty years behind the counter
Our family has run a tailoring and abaya business in the UAE for the better part of thirty years. We know the weight of a busy Thursday evening before Eid, the customer who wants their kandura "the same as last time" without remembering what last time was, and the quiet satisfaction of handing over a piece that fits exactly right.
The scenes repeat for thirty years. A man points at a kandura on the rail and wants that exact one, but with his own collar and a little more length. An advance goes down at booking and the balance waits for collection day. A second fitting gets squeezed in three days before Eid because the shoulder was not right at the first. A customer collects his piece, then walks back in two weeks later because he lost weight. None of that fits a barcode.
We also know what held that shop back, and it was never the sewing. It was the paperwork. For years the whole operation lived in an order book, a drawer of measurement cards and a cash box, a setup that worked right up until the moment it very badly did not.
What we lived with
One shared ledger on the counter, filled in by whoever was free. A number written twice, a page stuck to the next, an order nobody could find on collection day. The book was the whole business, and it lived one spilled tea away from disaster.
A regular comes back for their fourth kandura and the card with their length, shoulder and sleeve has walked off. So you measure again, guess where it drifted, and hope the fit is the same as last time. It rarely was.
"I gave you three hundred advance." "You gave two." The advance was scribbled on the back of the order slip, a part-payment was taken mid-way by whoever stood at the counter, and by collection day nobody could prove what was still due. Every peak season ended in an argument.
A kandura went to trial, the shoulder needed taking in, and the note lived in the cutter's head. Three days before Eid the customer arrived for his second fitting and nobody remembered what the first one found. The garment sat on the bench, untouched.
He collected his kandura two weeks ago and he has lost weight since. Is it a new order? A favour? Where is his old measurement, and who cut the piece? On paper there was no good answer, so it became either an argument or a free job.
Forty orders all promised for the same three days, no single view of what was cut, stitched or still on the bench. You worked from memory and a stack of paper, and something always slipped, usually the customer you most wanted to keep.
Why generic software failed us
When we finally went looking for software, we tried the retail POS and ERP systems everyone recommends. They were competent at what they were built for: scan a barcode, take the money, print a receipt, count the stock. For a grocery or a phone shop, that is the whole job.
A tailoring shop is a different animal. A sale here is rarely one moment at a till. It is an advance today, a measurement kept on file, a fabric chosen and a delivery date promised. The garment then moves through cutting, stitching and finishing, goes to a trial fitting, perhaps comes back for alteration, and goes to trial again before the balance is settled at handover. None of the generic systems had a real place for any of that. There was nowhere sensible to keep a measurement, no concept of an advance against a future garment, no fitting stage beyond a vague "in progress", and no way to take the kandura a customer liked off the rail and remake it to his own measurements. Half our business was bespoke and half was walk-in retail on the same books, and the software could not hold both.
We ended up doing what every tailor does: forcing the software to pretend, and keeping the real business in the order book anyway. That was the moment we decided to build the system properly.
How we got here
The counter
Our family has spent roughly thirty years running a tailoring and abaya business in the UAE: measuring customers, cutting and stitching to order, holding deposits, and keeping a promise on a delivery date. Everything we know about this trade was learned at the counter and in the workshop, not from a manual.
The workaround
For years the shop ran on order books, measurement cards and a cash box. When we finally tried off-the-shelf retail POS and ERP software, it counted stock and printed receipts well enough, but it had no idea what a deposit on a custom order was, nowhere to keep a measurement for next year, and no notion of a delivery date. It was built for a supermarket, not a tailor.
The build
So we built the system we always wanted: one place for retail and bespoke, measurements that never go missing, advances and balances that add up, orders that move through cutting, stitching, finishing and trial the way real garments do, fabric stock you can trust, and FTA VAT invoices in AED. TailorSync is that system, and every workflow in it came from a real problem on a real shop floor.
What "built by tailors" means
On the left is a headache we lived with for years. On the right is the part of TailorSync it turned into.
On the floor: An advance at booking, a part-payment mid-way, an argument at collection.
In TailorSync: Every order carries its own money trail: the advance taken at booking, each part-payment as work progresses, and the balance due at collection. Total, paid and outstanding sit on the order for anyone at the counter to read.
On the floor: A walk-in likes the kandura on the rail but wants his own collar and a longer length.
In TailorSync: The POS has a Customize action for exactly this: pick the ready-made piece off the shelf, attach his measurements and the changes, and the till turns it into a made-to-measure order there and then.
On the floor: A regular's measurement card going missing between orders.
In TailorSync: Measurement profiles are saved to the client and reused years later, so a returning customer is never re-measured from scratch.
On the floor: A second fitting three days before Eid, with no record of what the first one found.
In TailorSync: Orders have a proper trial-fitting stage. Each item can be flagged for a trial with its own trial date and status, and an order can go to trial, come back for adjustment and go to trial again.
On the floor: "Take the shoulder in a touch" scribbled on the slip after a fitting, then lost.
In TailorSync: Alteration is its own stage in the order workflow. After a trial the order moves into alteration and then to ready, so an adjusted garment is never confused with a job that started over.
On the floor: The customer who collected his kandura, then came back two weeks later because he lost weight.
In TailorSync: Delivered and completed are separate states, and you can book an alteration order on a garment you already delivered. The two-weeks-later customer is a normal job with his history attached, not a fake new sale.
On the floor: Forty Eid orders promised for the same weekend.
In TailorSync: Each item moves through cutting, stitching and finishing, with a delivery date on the order, so one queue shows where every garment stands in the rush.
On the floor: A favourite fabric vanishing mid-season with no warning.
In TailorSync: Fabric and stock are tracked by SKU with low-stock alerts and supplier purchase orders, so you reorder before the shelf runs dry.
On the floor: The VAT return pieced together from a shoebox of receipts.
In TailorSync: FTA-compliant tax invoices with sequential, gap-free numbering in AED, and tax reports your return comes straight from.
On the floor: Retail sales and bespoke orders kept on two different books.
In TailorSync: The counter POS and the custom-order workshop sit in one system, on one customer record and one VAT sequence.
On the floor: Nobody sure what should be in the drawer at close.
In TailorSync: Every till shift opens and closes with a cash count, so the drawer is reconciled at the end of each day.
We will not add a feature we would not use ourselves at our own counter. We keep TailorSync honest to the trade (advances and balances, measurements, trial fittings, alteration stages, delivery dates, fabric stock and proper FTA VAT invoices) because we still think like the people standing on the other side of the counter, tape measure in hand.
TailorSync is built by the family behind a UAE tailoring company with roughly thirty years of running a real tailoring and abaya business, at the counter, at the cutting table and in the back office. It is not a generic template from an IT house. The people who designed it have spent decades taking measurements, promising delivery dates and reconciling the cash drawer at close.
Generic retail POS treats every sale as a barcode scanned at a till. A tailoring shop is not like that: a custom order is placed with an advance, a measurement profile and a delivery date, then cut, stitched and finished over days or weeks, often with a trial fitting and an alteration before the balance is settled at collection. TailorSync was shaped from the inside of a working tailoring house, so advances and part-payments, reusable measurements, trial fittings, alteration stages, delivery-date tracking, fabric stock and FTA VAT invoicing are core to the product rather than bolt-ons.
Yes. A product manager guessing at what tailors need did not design these workflows; decades of running an actual shop did. When you see an order that carries its advance and every part-payment with the balance still due, a trial-fitting stage where each garment has its own trial date, or a Customize action that turns the kandura on the rail into a made-to-measure order, you are looking at a real problem from behind the counter that we solved in software.
It is built in and for the UAE first: AED as the default currency, Asia/Dubai timezone, and FTA-compliant sequential VAT invoicing. As cloud software it also serves tailoring, abaya and kandura shops across the wider GCC. You run it in any browser; there is nothing to install, and a free 30-day trial to start.
Start a free 30-day trial of TailorSync, the tailoring ERP and POS built by a family that has spent thirty years doing exactly what you do.