Refund Policy

1. Overview

At TailorSync, we want you to be completely satisfied with our service. This Refund Policy outlines the terms and conditions for requesting a refund on subscription payments.

2. Free Trial

We offer a 30-day free trial for new users. During this period, you can explore all features of TailorSync without any payment. No credit card is required for the trial, and you will not be charged unless you choose to subscribe to a paid plan.

3. Subscription Refunds

For paid subscriptions:

• Monthly Plans: Full refund available within 7 days of initial purchase or renewal
• Annual Plans: Full refund available within 14 days of initial purchase
• Refunds are processed to the original payment method within 5-10 business days
• Partial refunds are not available for unused portions of the billing period

4. How to Request a Refund

To request a refund:

1. Email us at [email protected]
2. Include your account email and reason for the refund request
3. We will review your request within 2 business days
4. Once approved, the refund will be processed automatically

5. Non-Refundable Situations

Refunds may not be available in the following situations:

• Account termination due to Terms of Service violation
• Requests made after the refund eligibility period
• Chargebacks initiated through your bank
• Multiple refund requests for the same account

6. Cancellation

You can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period. After cancellation, your data will be retained for 30 days before permanent deletion, allowing you to reactivate if needed.

7. Plan Downgrades

If you downgrade your plan, the new pricing will take effect at the start of your next billing cycle. No refunds are provided for the difference between plans during an active billing period.

8. Service Credits

In cases of extended service outages (exceeding 24 hours), we may offer service credits rather than refunds. Credits will be applied to your next billing cycle and are calculated based on the duration of the outage.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of the Service after changes indicates acceptance of the updated policy.

10. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:

[email protected]