TailorSync AI · Episode 7 of 8 · 2:10
How to answer customer messages with your AI assistant
Paste a customer's message into your assistant and ask for a reply: it finds their order in TailorSync and writes a reply for you to send, saying whether it is ready, when it will be, and what is left to pay. Looking an order up changes nothing, so there is nothing to approve. This episode answers a customer asking about her abaya, and then asking for money off.
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- 1Paste the message. Tell Claude who it's from, paste the customer's message, and ask for a reply you can send.
- 2Claude finds the order. It looks the order up in TailorSync and tells you where it stands. In the video, the abaya is not ready yet: it is due on 5 November, with AED 250 still to pay.
- 3Send the reply yourself. Claude writes the reply: not ready yet, when it will be, and what's left to pay when she collects. Read it, click Copy, and send it to her yourself.
- 4When a customer asks for money off. Paste that message too. TailorSync tells the assistant never to agree to money off in a reply unless you have said yes. In the video, Claude writes a reply for each choice: give the 20%, offer less, or politely say no. Pick the one you want and copy it.
- 5The discount is your call. Claude leaves the order as it is. If you do give money off, change the order in TailorSync, so her balance matches what you told her.